Troubleshooting

At least 48 hours or more before your proctored exams we suggest that you test your system and connect with Honorlock’s technical support to ensure that your computer and webcam are working properly.

If you are having software issues, contact Honorlock technical support.

STEP 1: Place your camera approximately 8 inches behind your computer and 8 inches to the side of your computer.
STEP 2: During your exam, your live proctor may ask you to move the camera to have a better angle of view.
STEP 3: Open a browser (Chrome preferred) and go to https://honorlock.com/support/ or click on the image above. Scroll down to the "Minimum Requirements section and run a system check and test internet speed. Make sure that the first 2 items have green checks next to them and your internet speed meets the minumum requirements. If they do not have green checks, follow the instructions in red to fix the problem.
STEP 4: If you cannot change them to green, click on the support button and type in your name and University of New England. Ask the live technician to verify that your EXTERNAL WEBCAM is operating correctly. The technician will work with you to ensure that your hardware and software is operating correctly and that you are ready to take a proctored exam.

Online Student Portal - University of New England